FAQ

Frequently Asked Questions

How long does shipping take?

Each Amara Jewelry piece is carefully inspected and packaged with love before it leaves our workshop. Please allow 2–4 business days for order processing. Once shipped, delivery usually takes 5–15 business days, depending on your location.

Do you offer free shipping?

Yes! We’re delighted to offer free shipping on all orders within the USA, Canada, UK, and Australia — our way of thanking you for choosing Amara to bring a little extra sparkle into your day.

Can I track my order?

Of course. Once your order has been shipped, you’ll receive a confirmation email with a tracking number, allowing you to follow your jewelry’s journey from our studio straight to your doorstep.

What is your return policy?

Your happiness matters to us. If your piece isn’t exactly what you expected, you can request a return within 14 days of delivery.
To qualify, items must:

Be unused and in their original packaging.
For full instructions, please visit our Return Policy page or email us at support@amara-jewelry.com to start the process.

Do you use eco-friendly materials?

Many Amara pieces are made from premium, long-lasting materials, while others incorporate sustainable or eco-conscious alternatives. You’ll find complete details about materials in each product’s info section.

Do you ship internationally?

Yes, we proudly ship worldwide! Delivery times and costs may vary depending on your country. If you live outside our standard shipping zones, please contact us at support@amara-jewelry.com and we’ll assist you personally.

How do I care for my jewelry?

To keep your Amara Jewelry looking radiant:

Store it in a cool, dry place, ideally in a jewelry box or pouch.
Avoid exposure to water, perfumes, or harsh chemicals.
Clean gently with a soft cloth to remove any residue.
Follow any additional care tips included for gemstone or plated pieces.
Need extra help? Just reach out — we’re happy to guide you.

Can I request a custom design?

At the moment, we don’t offer custom designs — but we love hearing your ideas! If you have a special request, email us at support@amara-jewelry.com, and we’ll let you know what options may be possible in the future.

What payment methods are accepted?

We accept all major payment options, including Visa, MasterCard, American Express, and Discover, along with Apple Pay, Google Pay, and Shop Pay for a secure and seamless checkout experience.

Can I modify or cancel my order?

If you need to make changes, please contact us as soon as possible at support@amara-jewelry.com. We’ll do our best to help — as long as your order hasn’t already entered the processing or shipping stage.

Once your order has shipped, changes or cancellations may no longer be possible.

How can I contact you?

We’re always here to help! You can reach our friendly support team anytime at:
📩 support@amara-jewelry.com

Still Have Questions?

Didn’t find what you were looking for? Send us a quick message — we’ll gladly assist you and ensure your Amara experience shines as bright as your jewelry.